Customer Service & Support

Have a question? Whether you need to make an inquiry, download a form or have a complaint, visit our Customer Service and Support Centre and we’ll be pleased to help.

Existing Customer Tools

Missed a Payment

We’re here to listen. Speak with a mortgage specialist who’ll provide you with the best advice.
Contact Us

Lost your Job?

Losing your job doesn’t mean losing your home. Let us take some of the weight off your shoulders with Haventree Bank’s NextJob Program.
Learn more

Mortgage Renewal

When the time comes for your clients to renew their mortgages, we’ll give you the right mortgage options.
Contact Us

Mortgage Prepayment

Access our online prepayment calculator or talk with us about the prepayment options that are available.
Go to Calculator


Need to Make a Home Warranty Claim?

Call Encompass for 24/7 claim service

Toll Free: 1.866.217.5993

Or get more information about Encompass Home Service:

Contact Us

Monday – Friday 8:30am – 5:00pm EST
Toll Free: 1.855.272.0051
T: 647.277.0051
F: 416.342.0587

Current Customers

  • Renew my mortgage
  • Tax Inquiries
  • Prepayments

Please note that all telephone calls are recorded for accuracy and training opportunities.

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