Customer Service & Support Have a question? Whether you need to make an inquiry, download a form or have a complaint, visit our Customer Service and Support Centre and we’ll be pleased to help. Customer Service & Support Complaint Handling Existing Customer Tools Missed a Payment We’re here to listen. Speak with a mortgage specialist who’ll provide you with the best advice. Contact Us Lost your Job? Losing your job doesn’t mean losing your home. Let us take some of the weight off your shoulders with Haventree Bank’s NextJob Program. Learn more Mortgage Renewal When the time comes for your clients to renew their mortgages, we’ll give you the right mortgage options. Contact Us Mortgage Prepayment Access our online prepayment calculator or talk with us about the prepayment options that are available. Go to Calculator Need to Make a Home Warranty Claim? Call Encompass for 24/7 claim service Toll Free: 1.866.217.5993 Or get more information about Encompass Home Service: www.encompasshomeservice.com/EFT/certificate.php firstname.lastname@example.org Contact Us Monday – Friday 8:30am – 5:00pm EST Toll Free: 1.855.272.0051 T: 647.277.0051 F: 416.342.0587 email@example.com Current Customers Renew my mortgage Tax Inquiries Prepayments Please note that all telephone calls are recorded for accuracy and training opportunities.