Equity Financial Trust is now Haventree Bank

Our new name represents the first step on a path of innovation to bring new
products and mortgage solutions to our customers.

How does the name change affect you?

Although our name has changed, your mortgage account remains the same
and will be unaffected by this change. Your mortgage payment, payment date and maturity date will stay as they are. One difference we want you to be aware of is the description on your bank statement for your mortgage payment. It has changed from “Equity Financial Trust”, to “Haventree Bank” for all payments.

Frequently Asked Questions

Will there be any changes on my mortgage?

No, there will be no changes to your mortgage terms.

Do I need to apply for a new mortgage now that you are a bank?

No. The terms and conditions of your existing mortgage with Equity Financial remains the same now that we have converted to Haventree Bank.

Now that my mortgage is with a bank, will my interest rate be lower to match bank rates?

No. There will be no changes to your current mortgage interest rate.

Will you be offering new products now that your company is a bank?

We do intend to provide new products to better serve the needs of our customers.

If you have any questions regarding the change,
please contact by mail, phone or email at:

Phone Us

Monday – Friday 8:00am – 5:00pm
Toll Free: 1.855.272.0050
T: 416.361.0152
F: 416.342.0590

Mail or Courier

If you would like to send us physical mail, you can use the mailing address below.

Haventree Bank
P.O. Box 1160 Stn TD
Toronto, ON M5K 1P2

Email Us

If you have any questions regarding the site, our products and services, or any comments or concerns regarding Haventree Bank in general, please feel free to email at the general inquiries email below.

Reminder: If your request requires the disclosure of confidential, account or personal information, please call us or
use our secure feedback form. Do not send personal or account information by email.

Complaint Handling

Haventree Bank cares about the quality of service provided to its clients. If you have
a complaint about service received from Haventree Bank, we encourage you to let
us know.
Complaint Handling

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