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COVID-19 Frequently Asked Questions

We understand this is a time of uncertainty as the events around COVID-19 continue to evolve. Please be assured, we are here to help.

If you have been affected by sudden loss of income due to the pandemic, please reach out to us. We are here to listen and want to hear your story. One of our Client Care Specialists will work with you to find the best solution to help with your mortgage.

We are currently experiencing very high call volumes. We recognize that these are challenging times, and everyone has many questions. If you are not experiencing a loss of income, we ask that you wait to call. In these difficult moments, we want to allow those who might need us the most get through and speak with a Client Care Specialist.

Your well being is important to us. We understand that finding and navigating different financial resources can be difficult. We recommend visiting Prosper Canada’s website as they have a collection of excellent resources to help Canadians navigate the various financial support programs available.

Your mortgage broker is also a very valuable resource of mortgage information. They may be able to answer some of the questions you may have.