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COVID-19 Frequently Asked Questions

We understand this is a time of uncertainty as the events around COVID-19 continue to evolve. Please be assured, we are here to help.

If you have been affected by sudden loss of income due to the pandemic, please reach out to us to learn about our payment relief options. We are here to listen and want to hear your story. One of our Client Care Specialists will work with you to find the best solution to help with your mortgage.

Your well being is important to us. We understand that finding and navigating different financial resources can be difficult. Haventree Bank is a proud supporter of Prosper Canada, a national charity that specializes in helping Canadians find financial empowerment. They offer an excellent collection of online resources to help Canadians navigate the various financial support programs available.

Your mortgage broker is also a very valuable resource of mortgage information. They may be able to answer some of the questions you may have.