Yes, Haventree Bank is a Schedule 1 bank, which means it is a Canadian-owned federally regulated by the Office of the Superintendent of Financial Institutions OSFI under the Bank Act.
We currently offer mortgage solutions and Guaranteed Investment Certificates GICs. These products are available through brokers and financial partners who work with us directly.
B Lenders are financial institutions that help people who might not qualify with traditional banks.
If customers are self-employed, have bruised credit, or earn income in non-traditional ways, a B lender can offer mortgage solutions that fit their unique financial story.
Alternative lenders are a trusted part of Canada’s lending ecosystem — helping thousands of families each year get approved when banks say no.
Our mortgage rates aren’t one-size-fit-all, they’re based on the borrowers’ unique situation. To find out what rate they may qualify for, they’ll need to apply through a Mortgage Broker.
Our mortgages are only available through licensed Mortgage Brokers. If borrowers are ready to apply, their broker can connect with one of our Business Development Managers through the “Connect with a BDM” form on our broker page.
A Mortgage Broker is a licensed professional who connects borrowers, like homebuyers, with mortgage lenders. They compare products from different lenders to help borrowers find the mortgage that best fits their needs and financial situation.
Borrowers can view their mortgage information anytime in our Client Portal at haventreebank.com . They can click on the Client Login on the top right, then choose Sign up now to create an account.
Haventree Bank helps Canadians who may not meet the requirements of a traditional bank. From self-employed individuals to newcomers, those with credit challenges, or anyone facing life changes, we provide flexible mortgage options built for to fit their circumstances.
Our mortgage rates aren’t one-size-fit-all, they’re based on your unique situation. To find out what rate you may qualify for, you’ll need to apply through a Mortgage Broker. Use our Find a Broker tool to connect with a Mortgage Broker near you.
Our mortgages are only available through licensed Mortgage Brokers. If you are ready to apply, your broker can connect with one of our Business Development Managers through the “Connect with a BDM” form on our broker page. If you’re looking for a Mortgage Broker, you can use our Find a Broker tool to connect with a Mortgage Broker near you.
A Mortgage Broker is a licensed professional who connects borrowers, like homebuyers, with mortgage lenders. They compare products from different lenders to help borrowers find the mortgage that best fits their needs and financial situation.
B Lenders are financial institutions that help people who might not qualify with traditional banks.
If customers are self-employed, have bruised credit, or earn income in non-traditional ways, a B lender can offer mortgage solutions that fit their unique financial story.
Alternative lenders are a trusted part of Canada’s lending ecosystem — helping thousands of families each year get approved when banks say no.
Right now, we offer fixed-rate mortgages only. We also have convertible mortgages — these start as short-term fixed-rate options that you can switch to a longer term later and take advantage of decreasing rate environments, without paying prepayment penalties.
Yes, you can make a lump sum payment toward your principal balance once a year at maturity if your mortgage is open, you can pay any amount OR you can pay up to 20% of your original loan balance on your mortgage anniversary.
Yes, you can increase your regular payment by up to 20% on your mortgage anniversary or at maturity.
You can view your mortgage information anytime in our Client Portal at haventreebank.com. If you don’t have access to the Client Portal, click on Client Login in the top right, then choose Sign up now to create an account.
Haventree Bank helps Canadians who may not meet the requirements of a traditional bank.
Whether you’re self-employed, new to Canada, rebuilding your credit, or navigating major life changes like bankruptcy or divorce, we offer flexible mortgage solutions designed for real life.
Our mortgage rates aren’t one-size-fit-all, they’re based on your unique situation. To find out what rate you may qualify for, you’ll need to apply through a Mortgage Broker. Use our Find a Broker tool to connect with a Mortgage Broker near you.
Our mortgages are only available through licensed Mortgage Brokers. If you are ready to apply, your broker can connect with one of our Business Development Managers through the “Connect with a BDM” form on our broker page. If you’re looking for a Mortgage Broker, you can use our Find a Broker tool to connect with a Mortgage Broker near you.
Right now, we offer fixed-rate mortgages only. We also have convertible mortgages — these start as short-term fixed-rate options that you can switch to a longer term later and take advantage of decreasing rate environments, without paying prepayment penalties.
To reset your Broker Portal password, you can watch our short video guide here or go to the Broker Portal login page and click Forgot Password.
Head to the Elite Loyalty Portal login page and select Forgot Password.
If you’re locked out, contact our Broker Support team at brokersupport@haventreebank.com. They’ll help you regain access as quickly as possible.
Log in to the Broker Portal and use the Loan Conversations tab to message your underwriter directly. You’ll also find their contact details on the Loan Details page.
Log in to your Broker Portal account, and your pipeline will be right on the homepage. Want a quick walk-through? Watch this short video to see exactly where to find it.
Log in to your Broker Portal account, open the loan you’re interested in, and head to the Loan Details tab, your commission amount will be listed there.
Log in to your Broker Portal account, open the loan you’re interested in and you will see your loan progress at the top of the page in the green bar.
Log in to your Broker Portal account, open the loan you’re interested in, and head to the Documents tab. Drag and drop your documents to the upload section. Watch this short video to learn more.
Log in to your Broker Portal account, open the relevant loan and head to the Documents tab. Then select the green Download button beside the document you need.
Need help? Watch this short video tutorial for step-by-step guidance.
You can send a quick note to your underwriter in the Loan Conversations tab to let them know and we will take care of it.
This section only shows loans that are closing within the next thirty 30 days and still have outstanding conditions. If your deal doesn’t meet these criteria, it won’t appear here.
Need help locating your loan? Watch this short video tutorial for step-by-step instructions.
In the Broker Portal, click on “My Profile” at the top of your screen to access the “My Details” page. There, you can update your phone number, language preference, and address.
To update your email address or brokerage name, please contact Broker Support at brokersupport@haventreebank.com.
Need help? Watch this short video tutorial for step-by-step instructions.
In the Broker Portal, click My Profile at the top of your screen, then select My Preferences. From there, you can choose how often you receive messages about your loans with Haventree Bank. Watch this video to see how.
You can reply to loan conversation alerts, but please avoid sharing any personal identifiable information, since email is not a secure channel.
Do not reply to automated alerts or updates from a no-reply email address, as those inboxes are not monitored.
Log in to the Broker Portal and click the Resources tab at the top of the page. You can also reach out to your BDM directly for details.
Submitting more business is the quickest way to level up! Make sure you are signed up to receive our promotional e-mails by updating the My Preferences section in My Profile. You can also connect with your BDM to learn more.
A mortgage renewal happens when your current term ends, and you extend it for a new term. It’s your chance to review the interest rate, term length, and conditions—either with your current lender or by switching to another one.
About four 4 months before your maturity date, your Account Manager will reach out to discuss your options.Thirty 30 days before your maturity date, you will receive your mortgage renewal offer. If anything’s unclear, you can contact our Renewal team. Before your maturity date, sign and return your renewal agreement by mail or using DocuSign.
At the end of your mortgage term, you can renew with us, switch to a new lender, or pay off your mortgage balance in full.
Reach out to our Renewal Account Managers. They’ll walk your through your options and work with you to find terms that fit your needs.
You may need to share updated financial information like proof of income, recent credit report, and property details.
Yes, during renewal, you can explore switching to a different type of mortgage. Your Acount Manager will explain the options and can help you decide what works best for you.
If your mortgage is not renewed by the maturity date, it will be considered in default. Our Collections team will then contact you to discuss next steps and possible solutions.
Any applicable fees will be clearly listed in your renewal offer. If you’ve already discussed your options with our Account Managers, you can expect to receive your renewal offer about thirty 30 days before your maturity date.
Whether you’re working with your mortgage broker or directly with your Renewal Account Manager, we will help you find the best available rate at the time of renewal. Rates depend on several factors, so it’s always a good idea to connect with your renewal Account Manager or reach out to your mortgage brokerto discuss your options.
Haventree Bank makes refinancing easy for you. Contact our Direct Client Account Managers to help you with your refinancing needs. See our Contact Us page.
Refinancing means replacing your current mortgage with a new one. This can help you adjust your loan term, change your interest rate, or use the equity in your home for other needs.
The first step is to understand your budget. Take a look at your finances, make a plan and connect with a Mortgage Broker who can help you determine how much you can afford to borrow for your new home. Looking for a Mortgage Broker? Use our “Find a Broker” tool to find one in your area.
The first step is usually getting pre-approved for a mortgage. You can do this through a mortgage broker or directly with a lender. Pre-approval helps you understand your budget and shows sellers you are a serious buyer.
A GIC or Guaranteed Investment Certificate is a type of investment where you deposit money for a fixed period and earn interest on it. The principal amount is guaranteed, making it a low-risk investment.
Annual interest is calculated on the face value of the GIC and paid to you either on the anniversary of the date you purchased your GIC, twice a year or each month, depending on your choice.
If you choose compound interest, the interest you earn is re-invested on your behalf, so you earn interest on your interest. This is known as compound interest.
When your GIC matures, we will redeem the principal amount of your GIC plus all of your compound interest. The longer the term of your GIC, the greater the compound interest benefits you.
No. All our interest rates are fixed for the full term of your GIC. That means that we guarantee we will pay you the contracted rate of interest until your GIC matures.
When your estate notifies us of your death, we will redeem your GIC plus any interest earned up until that date.
Our GICs are available through several investment and mutual fund advisors. Please ask your advisor about Haventree Bank GICs.
No, GICs are not redeemable before maturity — unless the registered owner passes away. In that case, the GIC will be redeemed, and any accrued interest will be paid to the estate
Haventree Bank GICs are not transferable or assignable.
If the maturity date falls on a weekend or holiday, it will be adjusted to the next business day.
Interest can be paid at regular intervals monthly, semi-annually, or annually or compounded and paid at maturity, depending on the GIC selected. For short-term GICs, interest is typically paid at maturity.
Please note: interest earned up to each anniversary date is considered taxable income, even if it is not paid out.
Maturity instructions changes can be communicated to us through your broker.
Joint owners can be added with approval from the existing owners. Tax slips e.g., T5/Relevé 3 are issued in accordance with applicable tax reporting rules.
Right now, we offer fixed-rate mortgages only. We also have convertible mortgages — these start as short-term fixed-rate options that you can switch to a longer term later and take advantage of decreasing rate environments, without paying prepayment penalties
We require at least 20% down payment for a home purchase since we do not provide insured mortgage products. This approach helps us offer quicker approvals and more flexible options.
A conventional mortgage typically requires a down payment of at least 20% and is registered only for the exact amount of the loan.
A collateral mortgage, on the other hand, is registered for an amount greater than your actual mortgage and may cover more than one loan from the same lender, allowing you to potentially add other loans like lines of credit in the future.
Haventree Bank only offers conventional mortgage charges.
An open mortgage allows you to make extra payments — or pay off the full amount — at any time without penalty.
A closed mortgage offers limited prepayment options during the term of your mortgage, except as outlined in the agreement.
A long-term mortgage typically has a term of 3 years or more. A short-term mortgage usually ranges from 1 to 2 years
Haventree Bank helps Canadians who may not meet the requirements of a traditional bank.
From self-employed individuals to newcomers, those with credit challenges, or anyone facing life changes, we provide flexible mortgage options built to fit their circumstances.
Sign up to our email list to receive our rate sheets. These are base rates, our mortgage rates are determined on a case-to-case basis based on the application. Once you submit an application, you will go through the onboarding process and be added to our email list to receive our rate sheets.
Yes. Haventree Bank GICs are eligible for coverage through the Canadian Deposit Insurance Corporation CDIC, up to applicable limits.
Yes. GICs are considered a low-risk investment because the principal and interest are guaranteed if the investment is held to maturity. They are also eligible for coverage through Canadian Deposit Insurance Corporation CDIC, up to applicable limits.
You might think about refinancing if interest rates have dropped, your credit score has improved, or you need to change your loan terms. It can also be a good option if you want to consolidate debt or access cash from your home equity.
· Rate-and-term: Adjust rate or term without taking cash
· Cash-out: Refinance for more than you owe and receive the difference in cash
Many people refinance to lower their monthly payments, reduce interest costs over the life of the loan, shorten their mortgage term, or access extra funds for things like home renovations or other big expenses.
Refinancing costs can include application fees, appraisal fees, closing costs, and potentially prepayment penalties. It's important to weigh these costs against the potential savings. For more details, contact our refinancing team.
With a cash-out refinance, you replace your existing mortgage with a new, larger one, and receive the difference in cash. You can use that money for home improvements, debt consolidation, or other expenses
Haventree Bank makes refinancing easy for you. Contact our Direct Client Account Managers to help you with your refinancing needs. See our Contact Us page.
Eligibility is based on several factors, including but not limited to your credit score, income, debt-to-income ratio, and the amount of equity in your home. We review these details to determine if you meet our refinancing requirements.
Yes, at Haventree Bank, we offer refinancing options, such as rate-and-term refinancing and cash-out refinancing, even if your credit is not perfect.
We’ll review your situation to understand the reasons behind your credit challenges, explore solutions, and work with you to find terms that can help improve your financial stability over time.
On average, the refinancing process takes about 30 to 45 days.The exact timing depends on your specific situation
Required documentation includes, but is not limited to, proof of income, recent credit reports, bank statements, and details about your current mortgage and property.
The first step is to understand your budget. Take a look at your finances, make a plan and connect with a Mortgage Broker who can help you determine how much you can afford to borrow for your new home. Looking for a Mortgage Broker? Use our “Find a Broker” tool to find one in your area.
Haventree Bank requires a minimum down payment of 20% of the home's purchase price.
Closing costs are expenses you pay on top of your down payment. They include fees for the loan, appraisal costs, title insurance, lawyer costs, and other administrative expenses. They usually range from 1.5% to 4% of the purchase price.
The timeline can vary, but it typically takes around 30 to 45 days from the time you make an offer to closing on the home. In some cases, it can be as quickly as 10 days if all documents, approvals, and requirements are in place and the process runs smoothly.
A home inspection is an evaluation of the property's condition by a professional inspector. It's highly recommended as it can uncover potential issues that might affect your decision to buy.
First-time homebuyers may have access to special programs, grants, and loans that make purchasing a home more affordable. These can include lower down payment requirements, reduced interest rates, and other financial incentives.
Government Programs & Incentives
First Home Savings Account FHSA
- Save up to $40,000 tax-free.
- Contributions are tax-deductible, and withdrawals for a home purchase are tax-free.
RRSP Home Buyers’ Plan HBP
- Withdraw up to $60,000 from your RRSP tax-free.
- Must repay over 15 years
Land Transfer Tax Rebates
- Available in Ontario, BC, PEI, and Toronto.
- Rebates range from $2,000 to over $8,000 depending on location
First-Time Home Buyers’ Tax Credit
- Claim up to $10,000 on your tax return.
- Reduces your tax payable by up to $1,5003.
35-Year Amortization Option
Helps reduce monthly payments but increases total interest paid.
You can use an online affordability calculator to estimate how much you can borrow based on your income, current debts, and down payment. A mortgage broker can also walk you through your numbers and help you understand your options.
The timeline can vary, but on average, it takes about 30 to 45 days from the time your offer is accepted to the closing date.
A property inspection is a professional evaluation of the property's condition. While it’s not mandatory, it's highly recommended as it can uncover hidden issues that might affect your purchase decision or future costs.
Property buyers may qualify for special programs, grants, and loans that offer lower down payments, reduced interest rates, and other financial incentives.
Yes, you may be able to use the equity you’ve built in your current home to fund the purchase of another property. In most cases, we allow up to 80% loan-to-value LTV on your existing property. Keep in mind that you will also need to qualify separately for the new mortgage according to our lending guidelines.
In many cases, porting your existing mortgage may be possible. However, the new property must meet our property qualification criteria, and a new mortgage application is still required - even if the loan amount and terms remain the same. Approval is subject to our current underwriting policies.
We do offer financing options for residential rental properties, provided they meet our rental program criteria. Please note that we do not lend on commercial properties or bare land.
Not necessarily. If you are financially able to qualify for both properties - your current home and the new one - you may not be required to sell. Final approval depends on meeting our lending requirements.
We calculate your tax component in three simple steps:
- Estimate: We estimate the amount needed for the upcoming tax year based on your current tax bill and include a minimal percentage increase to account for a possible increase in property taxes.
- Adjustment: Next, we adjust the estimated levy to include any balance in your tax account – whether there is a surplus credit or a shortfall deficit.
- Dividing payments: Finally, the total is divided over a frequency deemed sufficient by the bank.
The tax portion of each mortgage payment goes into a separate tax account. This account is used to save up for your property taxes. As the tax due date approaches, we receive a notice from your municipality with the amount owed. We use the funds from your tax account to pay your property taxes on your behalf, making the process seamless for you. We ensure the tax bill is paid for your property regardless of the balance in your Account.
A tax year is the period between the date we pay your final tax bill and the approximate due date for the final tax bill of the following year. The tax year doesn’t follow the calendar year.
A shortfall balance means there’s a negative balance in your tax account. We factor this shortfall into the calculation for your next year’s tax payments. You have an option to make a lumpsum payment to cover the shortfall amount in your tax account with us. If you choose to do this, we’ll recalculate your tax payments based only on next year’s estimated taxes. Please note that until the shortfall is paid, we’ll apply an interest rate equal to your mortgage rate on the outstanding amount.
There are a few reasons why you might have a shortfall in your tax account:
- For newly built properties, your property taxes may not have been fully assessed yet, and we may have paid supplementary tax bills for previous years.
- Your property taxes could have increased due to an updated assessed value of your home.
- Additional payments, such as supplementary tax bills, unpaid water or utility bills, or other municipal charges, were required on your behalf.
Our priority is making sure your property taxes are paid in full, even if it temporarily results in a negative balance in your tax account.
Each municipality has its own schedule for when the property taxes are due. Haventree Bank pays your annual property taxes on that due date. Once your final tax payment is made, we can estimate your tax amount for the following year and adjust your tax portion to keep things on track.
If you receive a tax bill directly, don’t worry – just email the bill to taxes@haventreebank.com. You may still receive a copy of your property tax bill for your records.
If your property is in British Columbia, you may be eligible for a Homeowner’s Grant. It’s important to remember that it’s your responsibility to claim the grant directly with your municipality before the due date, as Haventree Bank cannot do this for you. If you’re claiming an additional grant for the first time, you’ll need to update the tax office with that information. It is your responsibility as the homeowner to advise Haventree Bank of your HOG status or when/if there is a change, otherwise we pay the full amount of your property taxes.
This may only apply to specific municipalities. Homeowners must declare an occupancy status every year to their municipality even if they live there. If no declaration is submitted, the property will be considered vacant and will incur the applicable tax. Please contact your municipality directly if you have questions.
This only applies to Quebec Residents. Haventree Bank is only responsible for paying your municipal taxes. Homeowners are responsible for paying their school taxes directly to the municipality.
