Customer service & support.
Real people. Real Support. Whenever you need it. Our Client Care team is here to help. Whether you have a question, need a specific document, or want to share feedback. We're ready to listen and make sure you get the support you need.
Contact us
We want to hear from you!
Whether you have a question, a comment, or need personal support, our Client Care team is here to help.
Mortgage Client Care
Monday – Friday
8:30 a.m. – 8:00 p.m. Eastern Time
Toll-free: 1.855.272.0051
T: 647.277.0051
F: 416.342.1095
Mortgage Broker Portal Support
Monday – Friday
8:30 a.m. – 6 p.m. Eastern Time
· Toll-free: 1.855.272.0053
GIC Deposit Support
Monday – Friday
8:30 a.m. – 8:00 p.m. Eastern Time
Toll free: 1 855 272-0050
Mortgage Payouts
Paying out your mortgage? Please direct your Lawyer or Notary to the FCT portal to start the process.
FCT Portal 
Business Development Manager
Have questions about our mortgage products or how we can support you and your clients?
Connect with a BDM 
Complaint Handling
We care about the quality of service we provide. If you are not satisfied or have a concern, we want to hear from you.
Submit a Complaint 
Mail or Courier
If you would like to send us physical mail, you can use the mailing address below:
Haventree Bank
PO Box 1160, STN TD, Toronto, ON M5K 1P2
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