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COVID-19: We are here for you when your world turns upside down

We understand this is a time of uncertainty as the events around COVID-19 continue to evolve. Please be assured, we are here to help.
Our priority is to assist borrowers experiencing a sudden loss of income. If you are NOT experiencing financial hardship or job loss due to the pandemic, allow us to help those customers most in need first. Rest assured, we will be here for you if your situation changes.

If you have experienced a loss of income please click here for answers to Frequently Asked Questions. You can also reach out to us at or by phone at 1-855-272-0051 to tell us your story and we will find the best way to help you with your mortgage in this challenging time.

Contact Us

We want to hear from you!

Have a question or comment? Or do you need personal assistance? Our representatives are a great source of knowledge and can assist with many of your account management needs.

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Phone Us

Monday – Friday 8:30am – 5:00pm EST
Toll Free: 1.855.272.0051
T: 647.277.0051
F: 416.342.0587

Mail or Courier

If you would like to send us physical mail, you can use the mailing address below.

Haventree Bank
P.O. Box 1160 Stn TD
Toronto, ON M5K 1P2

Complaint Handling

Haventree Bank cares about the quality of service provided to its clients. If you have a complaint about service received from Haventree Bank, we encourage you to let us know.
Complaint Handling

Current Customers

Customer Resources

Please note that all telephone calls are recorded for accuracy and training opportunities.

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