We provide opportunities, not obstacles.

Customer Centre

At Haventree Bank, we are passionate about making your homeownership experience as easy as possible. Whether you are buying a new home or refinancing, our flexible mortgage solutions are designed to help hardworking Canadians, just like you. We understand that life doesn’t always go as planned, which is why we’ve created a variety of flexible mortgage programs to help give you peace of mind – so you can focus on the more important things in life.

Haventree Bank Cares

We have your back even when life turns upside down. A home repair shouldn’t mean stress to your family budget and losing a job shouldn’t mean losing your home.

We are here to help

Our Client Care Specialists are available to assist you from Monday to Friday between 8:30 a.m. to 8:00 p.m. Eastern Time at 1.855.272.0051 or send us an email.

Client Portal

Our Client Portal gives you access to your mortgage information - wherever you are.

Log in to change your payment information, renew your mortgage, find answers to Frequently Asked Questions and much more!

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Encompass Home Systems Warranty Program

Complimentary with every mortgage and covers unexpected repair costs. The program covers up to $10,000 a year in-home system repairs for things like plumbing repairs, furnace breakdowns, and HVAC for the entire mortgage term.

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NextJob program

An extra layer of protection available to eligible homeowners in the unexpected case that you might find yourself out of work.

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Prepayment Options

Gives you the flexibility to save on interest and pay your mortgage faster. There are two options:

  • Increase your payments by up to 20%
  • Make a lump sum payment of up to 20%
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We are here for you when your world turns upside down

We understand this is a time of uncertainty for those impacted by the flooding in British Columbia. Please be assured, we are here to help.

If you experienced hardship due to the flooding, please reach out to us at clientaccounts@haventreebank.com or call us at 1.855.272.0051. Tell us your story and we will find the best way to help you with your mortgage in this challenging time.