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Customer Service & Support

Have a question? Whether you need to make an inquiry, download a form or have a complaint, visit our Customer Service and Support Centre and we’ll be pleased to help.

Existing Customer Tools

Missed a Payment

We’re here to listen. Speak with a mortgage specialist who’ll provide you with the best advice.

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Lost your Job?

Losing your job doesn’t mean losing your home. Let us take some of the weight off your shoulders with Haventree Bank’s NextJob Program.

Learn More

Mortgage Renewal

When the time comes for your clients to renew their mortgages, we’ll give you the right mortgage options.

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Mortgage Prepayment

Access our online prepayment calculator or talk with us about the prepayment options that are available.

Go to Calculator

Managing higher interest rates

We have compiled a collection of financial resources aimed to empower you and boost your financial knowledge when facing higher interest rates.


Need to Make a Home Warranty Claim?

Call Encompass for 24/7 claim service


Contact Us

Monday – Friday 8:30a.m. – 8:00p.m. Eastern Time


T: 647.277.0051

F: 416.342.1095

Current Customers

  • Renew my mortgage
  • Tax Inquiries
  • Prepayments

Please note that all telephone calls are recorded for accuracy and training opportunities.