In the case of the Burke family, the heat transfer coil on the Burkes’ heating system failed, leaving them with no heat. The repair would have cost them about $1,800, but the Burkes paid only the $50 consultation fee. The Encompass Home System Warranty Program covered the rest.
In another case, the three-way lighting circuit on the stairway of the Da Silvas’ older home failed and the electrician was having problems finding the broken wire. The Encompass Home System Warranty Program arranged to install a new three-way system, which would have cost the Da Silvas almost $1,000.